Category: Updates

Furlough Update: For Agencies





NumberMill hopes that you, your staff and their families are well, and that your organisation has coped as well as possible with the disruption in the UK as a result of the pandemic.

We would like to update you with the current status of “furlough” at NumberMill, this follows significant positive feedback following our CEO, Louise Rayner’s webinar, presented on Tuesday to hundreds of agency clients.


Current Position

It is NumberMill’s every intention to furlough our PAYE contractors, in line with Government guidance to support the UK workforce and feel that we owe this to our loyal contractors.

However, there are a number of significant points of clarity that Government have failed as yet to make clear. These fundamentally revolve around holiday pay and the calculation of umbrella pay (given that umbrella rates are split in to National Minimum Wage and additional pay).

We are currently in ongoing discussions with the FCSA and our legal team, lobbing certain points with HMRC.


See press release here:

NumberMill are very hopeful that we are going to be in a position to make the first tranche of furlough payments (amounts yet to be defined) to those who qualify, on Friday 24th April and this will be for a minimum period of 3 weeks, in line with Government guidance.

No payments will be made this week and for clarity, no worker from NumberMill has received a payment for furlough yet.

Please be advised that temps who call or email will not speed up their process.

The guidance for now, is to please bear with us as we are working as quickly as possible to get this addressed.

We will be including in our Furlough variation adjustment to our contract, a clause that makes it clear that the temporary workers must accept any work offered to them. Rest assured, that if you have issues with temps not wanting to undertake paid work, you should let us know and we will stop furlough payments.

The plan would be to pay all sums in arrears of them not working for a period of 3 weeks in batches of 3 weeks. This means we would not conflict with any hours where they have worked for you.


Further information can be found directly on the governments website:

Guidance on: Government’s Job Retention Scheme ‘Furlough’ & Statutory Sick Pay

Guidance on: Government’s Job Retention Scheme ‘Furlough’ & Statutory Sick Pay


NumberMill are currently collating advice from FCSA, Brabners, MarkelTax and the REC to support our agencies and contractors with regard to furloughing employees.

Unfortunately the actual ability to claim back from the Government is as yet unclear (the mechanism has not yet been built by HMRC).

This is important as it will significantly affect any business’s cash flow. Other questions that need to be answered are;

  • How the average pay is calculated (relevant where there are different rates and hours being worked as in the temporary market).
  • How ERS’NIC and Apprenticeship Levy is to be funded – Gov guidance on on-costs is unclear and contradictory, so has potential risk.
  • The methodology for reimbursement and cash flow speed.

If you are considering furloughing your temp employees, we would recommend awaiting further information from the Government before you make any decisions.

The guidance regarding Umbrella and Furlough is also as yet unclear, but has the possibility to be a very useful and attractive tool to retain contractors and attract those contractors who are able to find work in the critical supply chain during Corona.


Statutory Sick Pay


In terms of Day-1 SSP; the emergency legislation for this is still going through parliament, and once it is passed it will be backdated to 13th March.

Given that the government expects all employers to pay SSP from Day 1 for all qualifying employees, it is recommended that you do so.

As you can tell, the situation is changing on a daily basis and we will be keeping you informed of all developments that we are aware of.

It is really useful for us to receive intelligence from the market on the impact of this to your business, therefore please let us know so that we can continue to lobby Government

We will keep you updated regularly where possible.


As we are in very difficult times where every penny counts, this could be the perfect time to consider outsourcing your back office and make a significant saving.
Check out our previous mailshot to see how NumberMill can help: